1. Return Eligibility
We offer a hassle-free return policy to ensure your complete satisfaction. You may initiate a return for any reason within 60 days of receiving your order. All returned items must be in their original, unused condition with intact packaging and tags.
2. Return Process
To start a return, please contact our customer support team through the contact form on our Contact Us page. Provide your order number, details of the items you wish to return, and the reason for the return. Our team will review your request and provide you with a return authorization (RA) number and detailed return instructions.
Please note: Returns sent without a valid RA number will not be processed. You are responsible for the return shipping costs unless the item received is defective, damaged, or incorrect (in which case we will cover the return shipping costs upon verification).
3. Refund Processing
Once we receive and inspect your returned items (typically within 3-5 business days of delivery to our fulfillment center), we will process your refund. Refunds will be issued to your original payment method within 5-10 business days after the return is approved.
4. Refund Amount
Refunds will be issued for the full purchase price of the returned items (excluding any original shipping costs, if applicable—though we offer global free shipping, so this rarely applies). No restocking fees will be deducted from your refund.
5. Non-Refundable Items
The following items are non-refundable:
- Items that have been used, opened, or damaged by the customer
- Items returned after the 60-day return window
- Items without original packaging, tags, or proof of purchase
6. Global Free Shipping Benefit
Enjoy No Minimum Spend for Global Free Shipping—Grab Your Favorites Now! This benefit applies to all orders, including new purchases made after a return. There are no hidden fees or minimum order requirements to qualify for free global shipping.
7. Refund Status Inquiries
If you have not received your refund within the specified 5-10 business day window, please contact us via the contact form on our Contact Us page with your order number and return authorization number. Our team will investigate the status of your refund and provide an update promptly.
8. Exchanges
If you wish to exchange an item (e.g., for a different size, color, or product), please follow the return process outlined above and indicate your exchange request when contacting customer support. Once your returned item is processed, we will assist with fulfilling your exchange request based on product availability. If the desired exchange item is unavailable, a full refund will be issued instead.
